Shipping & Returns
For any questions please contact us by emailing
Packages are shipped using FedEx, UPS or Vinum 55 (where available) and our shipping prices include packaging materials. We ship as weather permits to ensure the safe delivery of your wine.
You will be notified by email when your wines are shipped.
Due to ever changing direct-shipping laws and regulations, the list of states that we ship to may change at any time. Currently we are unable to ship to UT, DE, NH, MS, ND, WV.
We strive to provide our customers with the highest quality products and service. Your satisfaction is our top priority. If you are dissatisfied with your order, please contact us within seven days of the date of your order for customer care assistance.
All wines sold are maintained at optimum conditions. We consider wine to be out of our control once it has been handed over to the shipper and we cannot be responsible for improper storage after it has been delivered. Therefore, once your wine order has been picked up by the common carrier for delivery, the wine becomes your responsibility. We also cannot accept returns for the following reasons: wines that do not coincide with personal tastes, wines that have been adversely affected by customer storage, and wines that have been otherwise damaged as a result of any other adverse condition occurring while the wines were in the your care.
If wine is shipped back, we will refund your credit card for the cost of the wine less shipping and handling once it is received. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges.